Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, January 25, 2008

Boooo McDonalds!

Sorry I got sidetracked by Jack Handey - I'm sure you were just dying to hear all about my experience at McDonald's that inspired me start this at Kendra's suggestion...

Can I just say that if I knew when Chick Fil A was opening I would make a paper chain to count down the days.

I took the girls to McDonald's after school for snack/late lunch/early dinner - whatever you want to call it - and ordered a 10 piece nugget meal they wanted to share. I ordered it with apple juice, sounds like a pretty easy order right? - a #11 with an apple juice. I didn't ask for my chicken to be heated to a certain temperature (although sometime I'll tell you about the raw nuggets we got at a Fort Worth McDonald's) and cut five in half longways and five in half shortways...I just wanted the meal with an apple juice. Apparently, it's not so easy because it was impossible for the person working the drive through to ring up an apple juice with a value meal. She did say I could pay the full price for the value meal and then pay extra for an apple juice - WHAT? No thank you. Even Mackenzie was in disbelief. Maybe I should have ordered it this way...I'd like a #11 with a Sprite, but please substitute the Sprite for an apple juice. Why didn't I think of that?

So I get myself a Diet Dr.Pepper and proceed to pay and pick up my food. I ask for a Honey Mustard and she gives us one - Mackenzie wants two (and we were getting 10 pieces of chicken - she gets 1 for a four piece). Our McDonald's helper goes to get a second Honey Mustard but I see her hesitating inside, when she comes back she tells me that she had to check my order. So apparently, she is a McDonald's Server/Honey Mustard police. Are you kidding me? I didn't ask for an extra order of fries...I just wanted a SECOND Honey Mustard.

I drove away NOT lovin' it and wishing Chick Fil A with their far superior chicken and a million "my pleasure"'s would hurry up and open.